The Federal Competition and Consumer Protection Commission (FCCPC) has unsealed the headquarters of Ikeja Electric Plc after the power distribution company gave a binding undertaking to comply with remedial measures over alleged consumer rights violations.
The headquarters was sealed on December 11, 2025, following Ikeja Electric’s failure to comply with a directive of the Nigerian Electricity Regulatory Commission (NERC) to unbundle a Maximum Demand account into 20 individual accounts for a customer who had reportedly been without electricity for over two and a half years.
In a statement issued on Friday, the Director of Corporate Affairs at the Commission, Ondaje Ijagwu, said the unsealing followed Ikeja Electric’s commitment to resolve all consumer complaints referred to it by the FCCPC within agreed timelines.
Ijagwu warned that any violation of the undertaking would expose the company to renewed and escalated enforcement action under the Federal Competition and Consumer Protection Act (FCCPA).
Reacting to the development, the Executive Vice Chairman and Chief Executive Officer of the FCCPC, Mr. Tunji Bello, said the Commission’s action was aimed at enforcing the provisions of the FCCPA, 2018, and ensuring fairness in service delivery.
“Our responsibility is to ensure that consumers are treated fairly and that service providers comply with lawful decisions and directives,” Bello said. “Enforcement is not an end in itself. Where compliance is achieved and credible commitments are made, the Commission will respond appropriately.”
He explained that the outcome reflected the Commission’s balanced regulatory approach.
“We intervene decisively where consumer harm persists, and we de-escalate where enforceable compliance is secured,” Bello added. “What remains constant is our duty to protect consumers and uphold regulatory accountability.”
